Continuous Improvement: CI Overview Outline

Introduction
Why do we need Continuous Improvement
The quality philosophy matrix
Basic premises
Philosophy

What is Continuous Improvement
First principles
Dr. Deming's 14 obligations for management
Ford Q1 and GM TFE
Dr. Juran's Quality Trilogy
Dr. Feigenbaum and Total Quality Control
Concept of self control

Vital Tools
Quality function development
Quality costs
Problem solving techniques
Statistical techniques
Service quality improvement
Quality systems
Quality audit

Program Implementation
Workshop
Management's role
Quality plan
Organizational requirements
Training
Steps to take

G.R. Technologies
115 Franklin Ave.
Thornhill, Ontario
L4J 4X6

E-mail: info@grt77.com
Tel:  (905) 597-9277  
Fax:  (905) 597-5761