ISO
9000: 2000 Internal Audit Outline
Introduction
Definitions
ISO 9000 contractual models
ISO 19011 auditing guidelines
Quality system registrars
ISO
9000 Requirements
Summary of ISO 9001 requirements
Quality
System Documentation
Definitions
Levels of quality system documentation
Auditing
Requirements for effective auditing
Applicability
Types of quality audits
Audit
Planning & Preparation
Planning the internal audit
Preparation for the audit
Benefits of the audit checklist
Creation of audit checklists
Workshops
Conducting
the Audit
Opening meeting
Audit techniques
Questioning techniques
Controlling and managing the audit
Handling difficult situations
Auditor characteristics
Auditor's review
Closing meeting
Role
Playing
Case
Studies
Reporting
and Follow-up
Preparation of corrective action requests and audit reports
Audit follow-up and close-out
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