ISO 9000: 2000 Internal Audit Outline

Introduction
Definitions
ISO 9000 contractual models
ISO 19011 auditing guidelines
Quality system registrars

ISO 9000 Requirements
Summary of ISO 9001 requirements

Quality System Documentation
Definitions
Levels of quality system documentation

Auditing
Requirements for effective auditing
Applicability
Types of quality audits

Audit Planning & Preparation
Planning the internal audit
Preparation for the audit
Benefits of the audit checklist
Creation of audit checklists

Workshops

Conducting the Audit
Opening meeting
Audit techniques
Questioning techniques
Controlling and managing the audit
Handling difficult situations
Auditor characteristics
Auditor's review
Closing meeting

Role Playing

Case Studies

Reporting and Follow-up
Preparation of corrective action requests and audit reports
Audit follow-up and close-out

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Toronto, Ontario
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