Six Sigma Detailed Studies Outline

History of Six Sigma
Goals and objectives
Six Sigma process

Six Sigma Breakthrough Strategy
Elements of the Six Sigma process
Critical to Quality (CTQ) characteristics
Identifying defect opportunities

Six Sigma Measurements
Six Sigma defined
Measuring opportunities for defects
Determining sigma
Equality of Six Sigma
Using sigma graphs

Understanding the Product/Delivery Process
Customer valued measures and CTQ's for a process
CTQ case study

Throughput and Rolled Throughput Yields
Advantage of throughput yield
Process complexity considerations

Six Sigma for Services
Identifying CTQ's for services
Calculating service sigma level
Equality of Six Sigma

The Role of Benchmarking
Establishing a baseline
Internal and external benchmarking

Tools for Six Sigma
Tools within the Six Sigma Architecture

The Implementation Team
Six Sigma team structure
Personal development

Applying Six Sigma "Back at the Ranch"
QS-9000 and Six Sigma
Six Sigma action planning

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M3J 2T2

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