Lean Six Sigma Green Belt for the Finance & Service Sector

Learn the measures and techniques for achieving Lean Six Sigma for both products and services. Learn the highly successful, industry proven, DMAIC (define, measure, analyze, improve, control) methodology of Lean Six Sigma.

Who Should Attend:
Managers and people desiring to support the corporate lean six sigma initiative or lead / facilitate a lean six sigma project.

Duration and Fee: 5 days; $1,750 + GST

Scheduling: Public sessions are scheduled to run 3 days in the first week, followed by a 1 week break and 2 days in the third week. This allows participants to work on lean six sigma projects, do personal study and / or identify appropriate opportunities in their work environment.

On-site Sessions Available: Training can be customized and scheduled to best suit your requirements.

Prerequisites: None

CEU’s: 4.0

Lean Six Sigma Green Belt for Finance & Service Sector Outline
Lean Six Sigma Overview
Six sigma defined
Lean defined
Six sigma breakthrough strategy
Lean six sigma in a transaction environment – a case study
Six sigma crew

Recognize
Early success stories
Cost of poor service quality
Seven service wastes
Opportunities to apply six sigma in a service environment
Identifying barriers to successful implementation

Define
Process mapping – the first step
5 gap service quality model
Project management
Involving finance

Measure
Identifying the ‘critical to’
Process observation form
Measurement systems analysis
Key process input and output variables (KPOV)
Defects per million opportunities (DPMO)
Throughput yield and sigma level

Analyze
Hypothesis testing
Confidence level
Complexity

Improve
Design of service oriented experiments
Lean service techniques
‘Right sizing’ complexity
Improving service value

Control
Statistical process control in a service environment
Managing complexity
Auditing services

Standardize & Integrate
Sustaining six sigma

Design for Lean Six Sigma
Failure modes & effects analysis for services (FMEA)
Design for service

Implementing Lean Six Sigma
Guiding principles
Creating a focus for lean six sigma projects
SWOT analysis

Team Based Problem Solving & Project Management for Lean Six Sigma
Lean six sigma team facilitation
Lean six sigma problem solving methodology
Lean six sigma project management

G.R. Technologies
115 Franklin Ave.
Thornhill, Ontario
L4J 4X6

E-mail: info@grt77.com
Tel:  (905) 597-9277  
Fax:  (905) 597-5761